Frequently Asked Questions
Why Mo' Maids?
We are not a surface clean company! We are known for our quality and detailed work. So many times do we hear "the last company didn't do the baseboards, or fans, etc". We get down and dirty to get the job done right.
My boss is looking for a new cleaning company, do you do offices, too?
Yes! We are happy to do all of the cleaning for your business! We are the proud cleaners of St. Tars Church, Robe Construction, Inc. and Burnt Tiger Tattoo...just to name a few!
In times like these, it is more important than ever to keep your office space clean and free of germs and disease!
What cleaning products do you use?
Although we do have organic options upon request, we do know that sometimes, a little bit more than magic and elbow grease is needed to get the job done right. We will use certain products (such as bleach) when necessary. All of our products have Ashley's, Mo' Maids boss lady, stamp of approval from years of trial and error (and a lot of research)...and that's just her professional timeline!
But guess what...we bring the supplies to your home!
Are you insured?
Yes! We are happy to announce that we are now insured and bonded! However, in all of our years of cleaning, we have never needed to use it and do everything that we can do to stay that way! We treat your home, as if it were our own, when it comes to cleanliness and care!
We expect thoroughness and carefulness from all of our cleaning staff. We even have trainings on it!
What if I am not happy with the work?
In the unlikely event that you are not satisfied with our services, we guarantee customer satisfaction - PERIOD. We do provide quality checks, as well as ask for your feedback, for each and every clean. If we missed something (even though some would disagree, we are human) let us know right away, we will come back within 48 hours to make it right!
What about COVID-19?
As an essential business, we wanted to take extra care of our clients and our staff We are all OSHA Certified for COVID-19 Awareness! We have proper PPE and will keep a safe social distance at all times!
But what about my pets?
Not only are we pet friendly, we are pet lovers! It is a requirement here!
Cleaning alongside our "little supervisors" as we like to call them, is one of our favorite things to do. But not all pets like vacuums and new people so we ask that if your pet isn't a people lover, he/she be kept safe and comfortable.
PS - let us know where you keep the treats!
Are you thinking outside of this box?
Have a question that we have not covered? Drop us a line and we will get back to you as soon as possible. You'll never wait more than 48 hours!
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